Headwaters advised Qualfon Corp, an international business process and contact center outsourcing services company, on its acquisition of Data Control Group (DCG), a business process outsourcing (BPO) company specializing in back-office processing for the title, mortgage, banking, insurance, and a variety of other industries. DCG now adds United States and China geographies to Qualfon’s existing global footprint of Mexico, the Philippines, Costa Rica, and Guyana. DCG will become a division of Qualfon called Qualfon Data Services Group (DSG). Terms of the transaction were not disclosed.
“We are excited about DCG joining the Qualfon family because we are two fast-growing companies in the BPO industry that share the same values. It is easy to understand the benefits of brining the two companies together,” said Mike Marrow, Qualfon’s CEO. “We can now offer our growing client base a wider range of top-performing business process outsourcing services at a significantly lower cost structure compared to the industry.”
Peter Lutz, Senior Vice President of Data Control Group explained, “Qualfon is the right cultural and business fit for DCG. We needed to expand our operations due to our high growth, but wanted to maintain our people-first approach. Qualfon is a high-growth company with rapidly expanding operations. It can effectively do this because it is a privately-held, debt-free company with significant cash reserves. When I learned that Qualfon is dedicated to its mission of ‘Making People’s Lives Better,’ it was an obvious match.”
Horacio Facca, Managing Director at Headwaters added, “Together, the companies offer a broader set of high-quality complementary services and expanded delivery locations. DCG provides back-office processing solutions that complement Qualfon’s customer service solutions, including sales, care, and technical support”.
Qualfon, is a business process and contact center outsourcing services company that offers customer management services in Mexico, Central and South America, Asia, the Philippines, the United States, and Europe. Based in San Pedro Garza Garcia, Mexico, the company has a strong track record of customer service and back-office processing growth with experienced leadership. It has been servicing BPO clients since its founding in 1996 and, today, it has 8,500 employees servicing its international base of clients.
About Data Control Group
With roots dating back 25 years, DCG provides expertise in analyzing, redesigning, and operating back-office solutions that improve accuracy into the 97% – 99.9% range with an average cost-savings of 15% for onshore and 40% for offshore solutions. It operates with a staff of approximately 900 professionals in two locations in the United States, including Kentucky and upstate New York, as well as three offshore centers: two in China and one in the Philippines.